Refunds

• Changed your mind: a single-event site is refunded in full if you ask within 7 days of ordering and no players have been added to it. A Season pass is refunded in full within 14 days if no event on it has started.
• We let you down: if your event site is unavailable for more than 30 minutes during your event through a fault of ours, you get that event refunded in full, no argument. Tell us through the Help tab or by email within 7 days.
• Add-ons and player slots are refunded with the order they belong to, and otherwise on request if unused.
• Ticket sales to your players go through your own Stripe account; refunds to players are yours to issue from your admin or your Stripe dashboard, and Warhost.App takes no fee on them.

Your data

• Your event data (players, lists, results, uploads) belongs to you. Download a full backup from your admin at any time, and a full backup is kept when a site retires so it can be rebuilt.
• Player names and emails are used only to run your event and to send players their number. We do not sell or share them, and we never email your players marketing.
• Organizer emails receive order details, event-day notices and replies to tickets. Nothing else.
• Retired sites are deleted from hosting; their backup is kept for one year unless you ask us to delete it sooner.

Sensible use

• One organizer group per Season pass. Player caps apply per event and can be raised from your admin.
• Keep your organizer password to yourself; it can be reset from the console if lost.
• Game names and imagery belong to their publishers. Warhost.App ships no publisher artwork, and what you upload to your site is your responsibility.

Warhost.App is a product of Pathfinder Marketing, Austin, Texas. Last updated October 2026.